PROGRAM PORTAL GUIDE
FOR STUDENTS
LEAP 12 CEBU: LOVE ALL IN
FEATURES
TROUBLESHOOTING
🏠 HOME PAGE
This is the first page you see when you log in. Think of it as your personalized dashboard and the program's main announcement board.
What you'll find here:
A Warm Welcome: A personalized greeting just for you.
Important Updates: Look out for special messages from the program, like maintenance notices, new features, or urgent announcements.
Message from our Head Coach: Inspiring words or important insights from the program leader.
Our Coaches: Learn about the coaching team supporting the program.
How it helps you:
Quickly see what's new and important in the program.
Stay connected with the program's leadership and overall spirit.
Tip: Check this page regularly, especially the "Important Updates" section, so you don't miss anything critical!
🔔 NOTIFICATIONS PAGE
This page is like your personal inbox for all program-related messages and alerts.
What you'll find here:
Announcements: General news from the program.
Reminders: Important deadlines or actions you need to take.
Performance Alerts: Sometimes, your coach might send you a "Red Flag" notification if the system indicates you might need extra support with your goals. Don't worry, this is meant to help you!
How it helps you:
Stay up-to-date with all communications relevant to you.
Get important reminders and timely feedback.
Tip: Check this page regularly to ensure you're always in the loop.
🎯MY GOALS PAGE
This is the most important page for your personal growth in the program. It’s where you set, track, and manage your Enrollment, Personal, and Professional goals.
What you'll find here:
Your Goals: See all your goals – Enrollment, Personal, and Professional – in one place.
Goal Statements: Your big-picture aim for each goal.
Weekly Milestones: Break down your goals into smaller, manageable steps for each week.
Action Plans: Specific tasks you need to complete to achieve each milestone.
Progress Tracking: Watch your overall goal completion percentage grow as you complete milestones and action plans!
How to use it:
Set Your Goals: Clearly define what you want to achieve for Enrollment, Personal, and Professional growth.
Plan Your Weeks: For each goal, create 8 weekly milestones. Think about what progress you'll make each week.
Create Action Plans: For each milestone, list the specific tasks you need to do. Make them clear and actionable!
Track Your Progress: As you complete tasks in your action plans, mark them as done. The system will automatically update your milestone and overall goal progress.
Review and Adjust: Regularly check your progress. If you're falling behind, discuss with your coach how to adjust your plans.
Why this page is critical for you:
It's your roadmap for the entire program!
It helps you stay organized and focused on your objectives.
Seeing your progress will keep you motivated.
Your coaches will use this page to understand how to best support you.
Tip: Be honest and consistent in updating your "My Goals" page. The more accurate it is, the better your coaches can help you succeed!
📄HANDOUTS PAGE
This is your go-to place for all official program documents, worksheets, and supplementary materials.
What you'll find here:
A list of all available documents, like PDFs for program guides, workshop materials, or exercises.
Each item will have a title and a brief description.
How to use it:
You can easily view any document directly in your browser or download it to your device for offline access or printing.
How it helps you:
Always have access to the latest program materials.
Find extra resources to support your learning and goal achievement.
🌟MASTERMIND PAGE
This page provides resources specifically designed to support your Mastermind group sessions.
What you'll find here:
Seven-Step Mastermind Circle
Prayer
How it helps you:
Supports your collaborative learning and peer coaching within your Mastermind group.
✅COMPLETION PAGE
This page helps you track key completion statements related to different aspects of your journey.
What you'll find here:
A list of statements categorized by areas like relationships, health, spiritual, education, finances, career, and presentation.
An option to mark each statement as "Completed."
How to use it:
As you fulfill or achieve specific milestones related to these statements, you can mark them as complete. This helps you track your overall achievements.
🗓 SCHEDULE PAGE
This page gives you a clear overview of all important dates and events throughout the 8-week program.
What you'll find here:
Weekly Breakdown: Events are grouped by program week (e.g., Week 1, Week 2).
Week Dates: The date range covered by each program week.
Event Date: The specific date for each event.
Event Name: The title of the activity (e.g., "Workshop," "Intensive").
Week's Completion: Detailed information about what the Program Week is about and it's target progess percentage.
How it helps you:
Plan your personal schedule around program events and deadlines.
Stay informed about what's coming up.
🔐 LOGIN ISSUES
Double-check your email address (no typos or extra spaces)
Verify password is correct (check caps lock)
Try refreshing the page (F5 or Ctrl+R)
Clear your browser cache and cookies
If still failing, contact your Coach or Head Coach immediately
Do NOT try multiple times rapidly - this may temporarily lock your account
Problem: "Cannot log in" / "Invalid credentials" / Error 401 (Unauthorized) Solution:
Error Code 401 - Unauthorized Access:
Your credentials are incorrect or session has expired
Detailed Solution:
Double-check email address for typos (common: gmail.co instead of gmail.com)
Verify password (check caps lock, num lock)
If using saved passwords, try typing manually
Clear browser's saved login data and re-enter
If password forgotten, use "Forgot Password" link
Wait 5 minutes between login attempts to avoid lockout
Re-enter login information carefully
Try logging out completely and logging back in
Request reset password if necessary
Error Code 403 - Forbidden:
Your account may be disabled or suspended
Detailed Solution:
Check with your Coach if your enrollment is still active
Verify you're accessing the correct portal URL
Ensure your program participation hasn't expired
Don't attempt multiple logins as this may worsen the lockout
Contact your Coach immediately for account reactivation
Do not attempt to create a new account
Error Code 429 - Too Many Requests:
You've attempted to login too many times
Detailed Solution:
Stop all login attempts immediately
Wait exactly 30 minutes before trying again
When you retry, ensure credentials are 100% correct
If urgent, contact your Coach for manual unlock
For future: limit to 3 login attempts before getting help
Wait 15-30 minutes before trying again
Contact your Coach if urgent access is needed
💾 SAVING GOALS ISSUES
Make sure you click "Save Goal" button (not just navigate away)
Wait for the screen to refresh after saving, then check your goals if saved
If page seems frozen, refresh and check if changes were saved
Don't edit multiple goals simultaneously in different tabs
If persistent issues, screenshot the error and contact your Coach
Problem: "Goals not saving" / "Changes lost" / Error 500 (Server Error) Solution:
Error Code 400 - Bad Request (VERY COMMON ISSUE): This often happens when copy-pasting from Excel, Word, or other applications
Detailed Solutions:
If copying from Excel/Word/PowerPoint:
NEVER paste directly into the goal form
Copy your text from Excel/Word
Open Notepad (Windows) or TextEdit (Mac) in plain text mode
Paste into Notepad first (this removes all hidden formatting)
Copy the cleaned text from Notepad
Then paste into the goal form
Check for problematic characters:
Remove emojis and special symbols (★, ●, ➤, etc.)
Remove smart quotes (" ")
Remove bullet points copied from Word/Excel
Check for invisible characters (extra spaces, tabs)
Field validation issues:
Ensure all required fields are completed
Check character limits (goals may have 2000 character max)
Remove HTML tags if accidentally pasted (<b>, <i>, etc.)
Avoid using angle brackets < >
If error persists after cleaning:
Try typing a simple test goal: "This is a test goal"
If test saves successfully, the issue is with your content formatting
Error Code 500 - Internal Server Error:
Temporary server problem - wait 5-10 minutes and try again
If error persists beyond 30 minutes, contact your Coach
Copy your goal text to a separate document before retrying
Error Code 504 - Gateway Timeout:
Server is taking too long to respond
Your goal may still not have been saved - check before re-entering
Try again in a few minutes
Error Code 413 - Request Entity Too Large:
Your goal content is too long for the system
Reduce text length or remove unnecessary content
Maximum recommended: 2000 characters per goal
Error Code 422 - Unprocessable Entity:
Data format is incorrect (common with date fields)
Check that dates are in correct format (MM/DD/YYYY or DD/MM/YYYY)
Ensure numeric fields contain only numbers
Remove special characters from name fields
📱 MOBILE/TABLET ISSUES
Problem: Layout looks broken or buttons don't work Solution:
Use landscape mode on tablets
Try a different browser (Chrome recommended)
Close other apps to free up memory
Use desktop/laptop when possible for goal editing
Clear mobile browser cache
Mobile-Specific Issues:
Touch targets too small:
Rotate device to landscape mode
Use pinch-to-zoom to enlarge buttons
Consider using tablet or desktop for complex tasks
Text cut off or overlapping:
Scroll horizontally if needed
Try different browser (Safari on iOS, Chrome on Android)
Reduce browser zoom level (if accidentally zoomed in)
Buttons not responding:
Ensure you're tapping center of button, not edges
Try double-tap if single tap doesn't work
Close other apps to free up device memory
Restart browser app if performance is sluggish
Virtual keyboard covering form fields:
Scroll up after keyboard appears to see hidden fields
Use "Next" button on keyboard to navigate between fields
Close keyboard between sections to see full form
Error Code 408 - Request Timeout on Mobile:
Poor mobile connection causing timeouts
Detailed Solution:
Check signal strength (move closer to router/tower)
Switch from WiFi to mobile data (or vice versa)
Close background apps using bandwidth
Save goals in smaller sections rather than all at once
Use desktop for lengthy goal entry sessions
Error Code 502 - Bad Gateway:
Temporary connection issue between servers
Detailed Solution:
Wait 2-3 minutes and refresh the page
If on mobile data, try switching to WiFi (or vice versa)
Close and reopen the browser app completely
If error persists beyond 15 minutes, try desktop
Contact Coach if desktop also shows same error
Refresh the page and try again
Switch to desktop if mobile continues having issues
🔄 FIRST-TIME LOGIN
Problem: Forced to change password Solution:
This is normal!
Set a secure password (minimum 6 characters) that you'll remember
Problem: "Account not found" on first login Solution:
Verify you're using the exact email address provided by your Coach
Contact your Coach to verify account creation
📄 PDF EXPORT ISSUES
Problem: Downloads failing or blank PDFs / Error 500 Solution:
Wait a few seconds between download attempts
Ensure you have created goals before exporting
Try downloading from a desktop browser
Contact Coach if persistent issues
Error Code 406 - Not Acceptable:
PDF generation service may be overloaded
Try downloading during off-peak hours
Request manual PDF generation from Coach if urgent
COMMON ERROR CODES & SOLUTIONS
Authentication Errors
Error 401 - Unauthorized: Invalid login credentials or expired session
Solution: Re-login with correct credentials
Error 403 - Forbidden: Account lacks permission or is disabled
Solution: Contact administrator for access verification
Error 429 - Too Many Requests: Rate limiting due to repeated attempts
Solution: Contact administrator for access verification
Server Errors
Error 500 - Internal Server Error: General server malfunction
Solution: Wait 10-15 minutes and retry; contact admin if persistent
Error 502 - Bad Gateway: Communication error between servers
Solution: Refresh page; usually resolves within minutes
Error 503 - Service Unavailable: Server temporarily overloaded or down for maintenance
Solution: Wait and retry; check for maintenance announcements
Error 504 - Gateway Timeout: Server took too long to respond
Solution: Retry request; may indicate heavy server load
Client Errors
Error 404 - Not Found: Requested page or resource doesn't exist
Solution: Check URL for typos; contact admin if link is broken
Error 413 - Payload Too Large: Uploaded content exceeds size limits
Solution: Reduce file size or content length
Error 422 - Unprocessable Entity: Data format is incorrect
Solution: Check for special characters or invalid formats
Network Errors
Error 408 - Request Timeout: Your connection was too slow
Solution: Check internet connection; try again with stable connection
Error 412 - Precondition Failed: Browser cache issue
Solution: Clear cache and cookies; hard refresh page
BROWSER COMPATIBILITY & TECHNICAL REQUIREMENTS
🌐 RECOMMENDED BROWSERS
Fully Supported:
Google Chrome (Version 90+)
Mozilla Firefox (Version 88+)
Safari (Version 14+)
Microsoft Edge (Version 90+)
Not Supported:
Internet Explorer (any version)
Browsers older than 2 years
Mobile browsers in portrait mode for goal editing
📱 DEVICE COMPATIBILITY
Best Experience: Desktop or laptop computer (1024x768+ resolution) Mobile Phones:
Works for viewing goals and basic navigation
Editing goals is difficult - use desktop when possible Tablets:
Use landscape orientation
10-inch tablets recommended over smaller ones
iPad: Safari browser recommended
Android tablets: Chrome browser recommended
🔄 WHEN PAGES WON'T LOAD
Error: "This page isn't working" / "Connection timed out" Solution:
Hard refresh: Ctrl+F5 (Windows) or Cmd+Shift+R (Mac)
Clear browser cache and cookies:
Chrome: Settings → Privacy → Clear browsing data
Firefox: Settings → Privacy → Clear Data
Safari: Develop → Empty Caches
Try incognito/private browsing mode
Check internet connection stability
Try different browser
Restart router/modem if other websites also slow
Error: "DNS_PROBE_FINISHED_NXDOMAIN" Solution:
Check if URL is typed correctly
Try accessing from different network (mobile data vs. WiFi)
Contact Admin if portal URL has changed
⏰ TIMEOUT & SESSION ISSUES
Problem: "Session expired" or automatic logout / Error 401 Solution:
This is normal after 2+ hours of inactivity
Simply log back in with your credentials
Your work should be saved if you clicked "Save" buttons
Set reminder to save work every 15-20 minutes
Problem: "Multiple session detected" / Error 409 Solution:
You're logged in on multiple devices/browsers
Log out from all other sessions
Close duplicate browser tabs
Wait 5 minutes then log in fresh
ESCALATION PROCESS
Quick Reference Contact Chain:
For Students:
Contact Coach
If Coach unavailable → Head Coach
If Head Coach unavailable → Facilitator
Technical emergencies → Admin
Emergency Technical Contact: support@programportal.asia
When to Escalate Immediately:
Error 500 lasting more than 30 minutes
Cannot access portal at all (Error 503/502 for extended period)
Data loss or corruption suspected
Security concerns or unauthorized access
Student unable to submit time-sensitive goals
PREVENTIVE MAINTENANCE TIPS
✅ Save frequently - Click save buttons, don't rely on auto-save
✅ Use desktop/laptop for important tasks like goal editing
✅ One tab at a time - Don't edit goals in multiple browser tabs
✅ Keep browsers updated - Use latest versions of Chrome/Firefox
✅ Stable internet - Use reliable connection for important tasks
✅ Regular logout - Don't stay logged in overnight on shared computers
QUICK ERROR CODE REFERENCE
Error Code Meaning User Action
400 Bad Request Check input form
401 Unauthorized Re-login
403 Forbidden Contact admin
404 Not Found Check URL
408 Request Timeout Check connection
413 Payload Too Large Reduce content size
422 Unprocessable Entity Fix data format
429 Too Many Requests Wait before retrying
500 Internal Server Error Wait and retry
502 Bad Gateway Refresh page
503 Service Unavailable Try later
504 Gateway Timeout Retry request